Shipping & Return Policy

Brand: Louvena Fashion
Website: louvenafashion.store

Shipping Policy

We aim to process and deliver your order as quickly as possible.

Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Delivery Time

• Within Pakistan: Usually 3–7 business days

• Delivery times may vary depending on your location, courier service, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

Order Confirmation

After placing an order, we may contact you by phone or message to confirm your order and delivery details.

Delayed or Failed Delivery

If a delivery is delayed because of an incorrect address, incomplete contact information, customer unavailability, or refusal to receive the parcel, additional delivery charges may apply.

Return & Exchange Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Eligibility for Return or Exchange

A return or exchange may be accepted if:

• The product is received damaged or defective.

• The wrong product, size, or item was sent.

• The product is unused and in its original condition.

• Original packaging, tags, and other included items are retained.

Return Period

Return or exchange requests must be submitted within 7 days of receiving the order.

Items Not Eligible for Return

Products may not be eligible for return or exchange if they:

• Have been used, washed, altered, or damaged after delivery.

• Are returned without original tags or packaging.

• Are returned after the applicable return period.

• Have been damaged due to improper use or care.

How to Request a Return or Exchange

Please contact Louvena Fashion through our available contact details and provide:

1. Order number

2. Customer name and phone number

3. Reason for return or exchange

4. Clear photographs or video of the product, where applicable

Our team will review the request and provide further instructions.

Refunds

If a refund is approved, the refund method and processing time will depend on the original payment method and applicable circumstances.

For Cash on Delivery orders, any approved refund may be processed through an available refund method agreed with the customer.

Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by Louvena Fashion, we may cover the applicable return shipping cost.

For returns or exchanges due to customer preference, size selection, or change of mind, the customer may be responsible for applicable shipping charges.

Important Note

We recommend checking your parcel and product carefully upon delivery. If you receive a damaged or incorrect item, contact us promptly so that we can assist you.

Louvena Fashion reserves the right to refuse a return or exchange that does not meet the requirements of this policy or applicable law.

Louvena Fashion
Website: louvenafashion.store